Shipping policy

Who We Are

Smart Marketing Center (“we”, “us”, or “our”) operates the website janeandrose.co.uk (the “Website”).
Our goal is to ensure a smooth and transparent delivery process so that you can shop with confidence.
Below you will find details about our shipping policy.

Shipping Costs

Free Shipping: We offer free shipping on all orders.

Delivery Area

Delivery Area: We currently deliver within the United Kingdom (including England, Scotland, Wales, and Northern Ireland).
Future Expansion: We plan to expand our delivery areas in the future.

Order Processing Time

  • Processing Time: Orders are processed within 1–2 working days (Monday to Friday).

  • Order Cut-off Time: Orders placed before 10:00 p.m. (GMT) are processed the same day. Orders placed after this time are processed on the next working day.

  • No Shipping Days: Orders are not processed or dispatched on weekends or UK public holidays.

Delivery Time

Estimated Delivery Time: Orders are typically delivered within 4–7 working days after processing, depending on the delivery location.

Shipping Process

  • Delivery Partners: We use reliable delivery partners such as Royal Mail, Evri, or other trusted UK courier services.

  • Tracking Information: Once your order has been dispatched, you will receive an email with your tracking details.

Loss or Damage of Items

  • Damaged Orders: If your order arrives damaged, please contact us within 48 hours so that we can resolve the issue promptly.

  • Lost Orders: If your order is lost in transit, please get in touch with us immediately so we can assist you as quickly as possible.